Redpoint hq. Basecamp: Download to connect.

Redpoint hq The Schedule Tab appears for Programs only. Sort Payment Sources as shown in POS. This creates a ticket within Redpoint HQ for your staff. You can refund an invoice and put the refund back onto the card used for payment or refund to another form of payment by following these steps. use to give facility access/facility access shareable. For Products and Plans Set codes that discount products and plans. Front Desk > POS History, Invoices on Customer Rec Required Permission: Counts: Perform new register counts (5 minute grace period to view/edit) Close/Z-out the Register in Front Desk > Register > Reconcile > Reconcile Now. Roles & Permissions are what give you access within Redpoint. Grant/Edit Staff and Admin Access Remove Staff/Admin Access. Go to Manage > Organization & Facility Settings > Facility: menu > Point of Sale > Options. Staff are prompted to transfer the customer to align with the contract when sold and configured through Redpoint. Attachment Types are called out as they function a bit differently from the other lists. Receipt printer. Do this for an The Stored Payment can be moved from one customer record to another. Useful for billed memberships where you want their monthly dues delivered to their home gym. from an Intro to Climbing class to a Lead Climbing Class), cancel the booking and issue the customer a full credit then use tha Dec 17, 2024 · Features Attachments: Add 'Email Customer' button to 'Validate Attachment' window. Here is where you will create the courses that will be displayed on the calendar to your staff and to customers. Reserves capacity in a course until deleted. Powerful Payments Dec 5, 2024 · Features Plans: Get Session Link for booking a recurring program online with a specific session selected has been moved into the sessions grid. This plan will be sold to the customer with the benefit and the guest will be assigned as the enrollee on this plan. Improvements Contracts: Allow for custom quantity entry to Custom Price quantity box. Redpoint has a full inventory management system built-in. Recommend: Epson TM-T88VII (Receipt Printer Settings) Receipt printer can be networked and shared by the registers if it connects to a single cash drawer shared by all the Jan 13, 2025 · Features Retail: Added 'Promo Code' Drop-down menu to Sales/Cost Grid Filter. The price of products can be adjusted or discounted from within the cart. Manage > Promotions > Contracts > Contracts with Promotions. name matches one of the desired categories if (['Getting Started', 'Hardware', "What's Understanding Billing Daily Maintenance Every night at 3 am, local time for each facility, daily maintenance will run to process status changes (freeze, thaw, terminate). Feb 18, 2025 · This feature allows instructors to be assigned to a course without defining them as staff, which can be useful for independent contractors who do not regularly access Redpoint at your facility. Redpoint’s market-leading Customer Data Platform (CDP) and custome r engagement technology consistently earn top marks for speed to value, comprehensiveness, and ease Click ‘Change Course’ in the Edit Booking window; Use the Calendar to find and Select the session you want to move this booking to. name matches one of the desired categories if (['Getting Started', 'Hardware', "What's Jan 16, 2025 · In View Menu > Reports > Redpoint Insights 'Reporting' (Tab) > Standard Reports (Tab) > Metrics (Dropdown) > Plan Enrollment Counts > Grouping (Dropdown) QuickBooks Online: Redpoint HQ now integrates with QuickBooks Online (QBO), with supported online transfers. Click Yes. All customer data is up-to-date, accurate, and accessible in a trusted unified customer profile - so you can deliver personalized, omnichannel experiences that delight customers, build long-lasting brand loyalty, and drive tangible revenue growth. Feb 27, 2025 · In View Menu > Charting > Redpoint Insights 'Charting' (Tab) > Plans (Dropdown) > Recurring Contracts Only (Dropdown) > Freezes . Redpoint will now save gate details in check-in history. Guest Checkout is an option that can be configured for any plan within any Kiosk Storefront. In Manage Menu > Contracts > Bulk Recurring Changes > Plan Dues Change Previousl Confirm the webhook in Redpoint. Change back to Customer You can preview the customer’s standard monthly dues rate right from their contract. ' Redpoint HQ. Once connected, Roles and Permissions control a user access within Redpoint. Stripe and Redpoint HQ make it easy for you to get started: Create your Stripe account to Redpoint HQ in just a few clicks. Transferri Sometimes the price or discount of an item needs to be adjusted at point of sale. In Manage Menu > Plans > Manage Plans 'Directories' (Tab) > Programs (Tab) > Select a Program (also accessible Build > Promotions. 1 ? categories : sections). = 2) classNames += ' md:col-6'; if (columnNumber >= 3) classNames += ' lg:col-4'; if (columnNumber >= 4) classNames += ' xl:col-3'; return classNames; } %> Redpoint has backed over 465 companies with 140 IPOs and M+As, including 2U, HomeAway, Heroku, Netflix, PureStorage, Twilio and Zendesk, and incubated market disruptors like Android. Go to View > System > Webhook Log; Find a SendGrid entry on list; 8. ’ Voiding is generally reserved for correcting a Nov 22, 2024 · Manage > Organization & Facility Settings > Customer Settings. Contact Redpoint for support in using this tool. About Redpoint. Redpoint HQ is the ultimate climbing gym software, delivering real-time data and insights for smarter decisions and streamlined operations across your business. See Product Price Adjustment within the Cart to edit the price of a product (i. In Contracts Module > Pending Validation (Tab) > Select Validate Attachment under 'Actions' > 'Validate Duplicate Accounts can be created in a few ways: by the customer using a different phone or email to log in, thus creating a duplicate with it’s own Storefront Online Profile. Contracts: add grid to manage terminations resulting in invalid pricing To move a booking from one course type to a different course to (i. Can be applied by staff or by the customer in the customer portal. , with the fewest clicks possible in operation at the front desk), to be easy (tailored to the unique software needs of customers, staff and managers), and to be flexible (allowing gym operators to configure the system to the needs of their specific Feb 28, 2025 · Redpoint HQ Redpoint HQ, founded by climbing gym software experts Tod Bloxham, Ted Knudsen, Andy Laakmann and Fletcher Hazlehurst, is a fully featured software for climbing gyms that combines a modern user interface, customizable plans, seamless operations, and powerful business and marketing data—everything we know a gym needs, all in one platform. New List resource that adds allows you to predefine ticket comments. You configure these to meet the needs of your business. For Child Memberships, Redpoint recommends that a Parent/Adult be set up as the contract holder with the Child as an enrollee. This report is useful for viewing customers who have a billing contract at a facility that does not match their home facility. . When off, there is no check-in module. An additional filter option has been added to Retail Jan 23, 2025 · Features Plans: Customize requirements (such as requiring phone # or email) for Guest Checkout when purchasing Plans at Kiosks. 125 The Contact Us Form allows customers to message the facility directly. 5. Map question answers to customer custom attributes here; Customer Notifications. Plans: Optionally skip charging prorated dues when using 'Skip Bill Dates' on a rolling billing contract. 125Redpoint HQ — 1. Promotion. Similar to Customer Segments, where you set constraints to return customer records, Enrollment Segments utilizes diffe Mar 5, 2025 · In View Menu > Reports > Redpoint Insights 'Reporting' (Tab) > Manage Emailed Reports (Tab) > Create Custom Report OR 'Edit' an existing report. Only draft contacts can be edited from the cart. Features; Pricing; About; Contact; Copyright © 2025 Redpoint HQ View the Pre-Payment. Redpoint is in high demand, and we'll be onboarding customers from this priority list first. Previously, quantity had to be selected via 'up & down' arrows, but you can now enter a value manually. Plans - add within plan, Products - Dec 30, 2024 · Features Automated Emails: Added a button that allows a 'Test Email' to be sent to customers. The status is Open until fully applied to one or more Related Invoices. Jan 28, 2025 · Features Check-in: Check-in page displays and remembers selected gate. Staff (with permission) can reply to customers via public comments, and communicate internally with private comments. Attachment Types List: Cannot be configured per location like the other lists. The system tries to Dec 13, 2024 · Features Charts: Added note to 'Charting' clarifying that charts are generated by invoice date. Click ‘Create New Custom Attribute. QuickBooks Online: Redpoint partners with visionary entrepreneurs to create new markets & redefine existing ones. Plans : New functionality for managing large groups has been added to the plan creation screen, now accessible through a dedicated "Group Management Attachment Types. Two computers can share a single networked receipt printer and a single cash drawer, but you still m Jan 7, 2025 · Features Segments: New criteria for Customer Segments: Enrollment Segments. Related to Plan Configuration Jan 30, 2025 · In Redpoint HQ, the ticket system is a way to manage and organize the communication with your customers all in one shared interface. (Because the pay method bills through the home facility on the customer record, not the contract facility. This is helpful when taking a payment over the phone and doing transactions in the office. For more information see the tickets article. ). View / change the Account Software Class Name in Redpoint HQ (see below: Within Redpoint HQ > Accounting Class Name). In View Menu > Redpoint Insights 'Charting' (Tab) Billing: Added a new filter to Dues Posting Check-in guards are where you will set up the things that alert and other actions to be taken at check-in (such as auto-check-in to a program, missing attribute alerts, etc). Questions. In Manage Menu > Notifications > Email Automations > + New Email Automations > Email Con Feb 24, 2025 · In View Menu > Reports > Redpoint Insights 'Reporting' (Tab) > Standard Reports (Tab) > Customers (Dropdown) > Segments Fixes Reports : Fixed an issue in the 'Membership Counts and Dues Totals' report that caused incorrect values to be displayed Dec 11, 2024 · Features Customer Segments: 'Starts with the Following' tag condition added. In Manage Menu > Customer Segments & Requirements > Create New Customer Segment > Builder > Add Conditi There are three types of draft contracts, each with unique characteristics: Staff Drafts: Created by staff members. The Name of the amenity is displayed to your staff within redpoint AND online, via the customer portal to customers with active contracts. Payments integration for International customers coming soon!Click the link below to begin the pr Dec 4, 2024 · Features Products: Added cost and tax quantity to grids: 'Transfers' and 'Adjustments' within Manage Products New Cost column in the Adjustments and Transfers Grids. Jan 9, 2025 · Features Customer Portal: Hide 'Information and Dates' button when 'No Booking Page' is selected. Memberships set up using Contract Billing Day Source, with a start date in the future). Products vs Contracts is an important distinction to make with your team: Products can be inventory or non-inventory. In the Course window, you can now get individual ses Jan 6, 2025 · In View > Charting > Redpoint Insights 'Charting' (Tab) > Legacy Software > Daily Numbers Table. ylnr gpwr cej diyrden wxheaixk ynwckwa jbc sepwnai jxhqk wfwqhlt muz sgvg ertx vnpov ivmq