Xfinity speed test not working. Netflix runs speedtest.

Xfinity speed test not working The speed available to a device can be affected by: Limitations of your device; Your device's WiFi capabilities; The number of devices online, using up speed, at the same time; Outdated software; Tips Jan 24, 2025 · When I try and run diagnostics, it says no outages found all my devices are connected strongly, but it will not give me a speed test. The average was calculated from thousands of our Xfinity speed test results. It should only be a matter of time before they fix the problem. The arrow reads “ something went wrong gateway, speed test isn’ Here's the tests I tried: speedtest. When running the speed test option in UDM's Network app/page I can't seem to max out the upload. g. Aug 13, 2023 · I have the XB8 Modem/Gateway. Below is from the Ookla speed test app. spent 2 weeks trying different settings because I could not get Comcast to give me the XB7 either because I was not 'eligible' or it was not in stock. Anyone else have this problem? About Our Xfinity Speed Test Tool. Using the Xfinity app from your mobile device, the Xfinity Assistant, or accessing xfinity. We know you rely on the internet to stream videos, play games, and work (or learn) from home in an increasingly connected world. I recently received the Xfinity mid-split next gen 10G upgrade (what a mess of a name). It's important to differentiate between the speed of the Internet connection 'to your home' and the speed that reaches an individual device 'within your home' because they're two very different measurements. Tried calling the support line and got absolutely nowhere. 6 Mbps Latency 18 ms What exactly is "Speed to Gateway"? This test is measuring the amount of speed available to a certain device at a certain time. I appreciate your time in reaching out here on our Xfinity Forums and I hope you have a fantastic weekend! Dec 24, 2020 · @Curmudgeon101 Are you using the actual "Xfinity" app, not the Xfinity Connect app. Speedtest response: Speedtest outages reported in the last 24 hours Mar 11, 2025 · We appreciate the update and I'm thrilled it's working for you now. Device Speed VS Plan Speed With WiFi Pro, you have access to advanced data metrics about your network and the patrons accessing it. Whether you're troubleshooting slow connections or just curious about your current speeds, this tool provides accurate and real-time insights into your download, upload, and ping speeds. There are a bunch of different Xfinity apps that do different things. Technician came same day and checked, verified that the 2 gig speed is inconsistent and also changed my XB7 modem to a XB8 model. When logging into the Xfinity App, scroll down to "Check your speed". Maybe the results of the Xfinity speed test don’t line up with the speed you’re paying to get each month. Both ‘Email’ and ‘Platform’ checkboxes for ‘New direct message received’ in ‘Notification & Preference’ option are checked. Then Internet heath comes up. I am new to DMs. Aug 27, 2024 · user_b37tsx Log into your account. 8 Mbps Upload Speed = 23. English (US) Aug 10, 2017 · Follow the troubleshooting tips below if you experience issues with your Xfinity Internet or WiFi connection. So I have no idea what speed I am getting from Xfinity! Thanks. At this point, I'm thinking it's a problem on Comcast's end, or something buggy in Mar 23, 2021 · I'm using various speed test applications: the one on the Xfinity site, the one in my router, a mobile app, an d the www. Oct 15, 2023 · I figure next step is calling tech support, but I'm not sure if you should start with Arris or Comcast. This is usually lower than your overall plan speed. Device Speed VS Plan Speed K Buchanan Xfinity lies and says my modem is not working here in Dever CO 80216, however other tenants are having the same issue. speedtest. Whenever possible, run the test from the individual device you’re having issues with, since results will be specific to that device and other devices may be getting more or less speed. See the troubleshooting guide . 3 months I waited until FINALLY my XB7 arrived. Learn how to perform a whole home network test to check for service outages, measure the speed to the gateway, and check the connection strength to all devices using the Xfinity app. Use our Xfinity speed test to measure your download speed, upload speed, and ping (latency) in real time. me (funny thing here is that I actually found This test is measuring the amount of speed available to a certain device at a certain time. My speeds increased from consistent 900 to 1200-1300 with same upload, and my ethernet adapted and is on the 2. Some others like for example Cloudfare, etc. Xfinity’s average download speed was 234 Mbps while its average upload speed was 25 Mbps. Test your internet speed on any device with our free Speedtest app. This is the usual argument stated. 4 days later and suddenly I notice that performance has gotten worse and after running a speed test Mar 9, 2025 · I was able to check the download speed to my modem from Xfinity on the app until 3 days ago. M-LAB, used by quiet few including Google. Finally, I use the online version of the Xfinity Speed Test and it reports the normal, expected range of speeds. Netflix runs speedtest. I've run multiple speed tests (Xfinity, Ookla, etc. For more information, visit Xfinity Router Not Working. Tap Test your whole home network. Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Oct 20, 2022 · After testing with speed test and xfinity's speed check, my internet connection is only running at about 700 Mbit instead what I used to get 1. Device Speed VS Plan Speed Comcast Speed Test. IT CAN NOT BE RESOLVED REMOTELY, VERY POOR REMOTE RESOLUTION BECAUSE I BELIEVE THERE ARE ISSUES IT SHOULD BE DEALT WITH IN THE FIELD AND NOT ON THE COMPUTER REMOTELY. Please go here to see what other choices you can make, including to manage account-based and other sharing or sales opt outs. Device Speed VS Plan Speed Internet speed tests, like this one or the test found at SpeedTest. I get the modem 2 day later and had issues activating it. 01. Select WiFi from the bottom of the app. Examples of this type of software include McAfee, Norton, and AVG. , your language preferences, time zone), and assist you with logging in after registration (including across platforms and devices). Aug 1, 2024 · Compare your Xfinity speed test results to Xfinity’s overall average speeds from 2023 -2024. What I have noticed though, is if I run a speedtest on speedtest. Click "run speed test" then "start test". Whether you’re gaming, streaming, or working from home, knowing your actual speeds helps you optimize your connection and troubleshoot performance issues. You can also use Downdetector to check for outages, further helping you determine the root cause of problems DM Email Notification Not Working. The email address in my Dec 24, 2020 · @Curmudgeon101 Are you using the actual "Xfinity" app, not the Xfinity Connect app. Nov 18, 2024 · How to test Speed to Gateway. The other was average speed N would work but I was constantly fighting to keep it the signal active. i got a cat7 Sep 5, 2022 · I contacted xfinity again and explained to the rep the same info as the Motorola rep told me that she will send out a xfi modem to test at no charge. There are other tricks they use such as prioritizing traffic to speed test servers, or at least ignoring throttling, which means speed tests may not accurately reflect what kind of access you're going to get. Device Speed VS Plan Speed Speedtest is a service that lets user test the speed of their internet connections. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. When I plug a 1gb adapter into this port at a 1gb link I get 1bg download. If not, see if the link lights can give you any clues. Jan 1, 2021 · I am getting a max of 250 Mbps download speeds using various speed test websites. Device Speed VS Plan Speed Sep 8, 2021 · Even after his visit, on every speed test, even after his visit, I am getting around 1-5 MBPS (both hardwired and wireless). net, measure the latter, or the speed reaching the device running the test. The video is also available at the bottom of this post. sorry I been hectically busy. Basically it increased my upload from 40Mbps to 200Mbps and let me upgrade from 1. 02 Firmware Version V6. Like why would you test speed from puma Arizona to New Mexico? It's not accurate I don't think. Same result--speeds I should be getting. Device Speed VS Plan Speed Last week I received the 3rd gen xFi Gateway to replace my advanced gateway. I got confused because xfinity speed test and one from microsoft store showed two different speeds and as I really rely on my net for smooth livestreaming (mainly upload) I changed out my wires and now I login to xfinity and it says can't find modem often. After following the provided instructions and setting up the wifi successfully I tested my internet speeds to find that while not at advertised(1200down) were still well faster than what the previous box supplied. As a general rule, your speed test results should be within 50-100 Mbps of your service. From here, the app will test both the speed to your gateway and to the devices you’re using to access xFi. By measuring speed and latency, comparing results across devices and locations, and reviewing historical data, you can effectively pinpoint the source of connection problems, helping you get your internet working the way you need it to. Speedtest is a service that lets user test the speed of their internet connections. Hence, we suggest following these tips to obtain accurate speed test results: Conduct three different tests in incognito mode (Ookla, Xfinity, Google) Perform a speed test on the Xfi app; Conduct speed tests on various devices (laptop, smartphone) Oct 9, 2018 · 7) Make sure your signal levels meet specifications. Oct 17, 2024 · Speed tests show you just how fast (or slow) your internet connection is. Finally, check the actual negotiated speed on the computer you are testing with. Jan 24, 2025 · When I try and run diagnostics, it says no outages found all my devices are connected strongly, but it will not give me a speed test. When compared with your internet plan’s advertised speed, this reading will help you determine if you’re getting the speeds you’re paying for. it will sit there for at least 30s - 1m before it actually attempts to run a test. com Use this article to answer FAQs about using the Xfinity Speed Test. My zoom calls are dropping multiple times a day and I have to turn off video to keep going when this happens. There may have been an update pushed that resolved the speed to gateway test. Note: If your modem is not compatible with your speed tier, it may be assigned a default speed tier; 30/5 with only one downstream and one upstream channel. This will test your speeds and show what speeds you are getting. Aug 11, 2020 · So some of my smart home devices would not work. Connect, My account, Mobile ect. Nov 10, 2023 · By checking your Xfinity internet performance with a speed test, you can confirm if your actual download speeds are much lower than what you’re paying for. com, M-Lab's Internet Speed Test is the simplest speed test for your internet connection. However, within 30 minutes, it would drop back down again to 600+ mbps at the Ethernet ports. This test is available to Xfinity Internet customers with compatible xFi Gateways (excludes DPC3939 and AX5001 models) through the Xfinity app. io, as well as a lot of other names. Same issue. However, it is best to go to the official Xfinity website for the speed test for the most accurate results. Note the Xfinity "speedtest" shows the "speed to your gateway" - your gateway is your router, meaning you're basically testing the speed of your WLAN. qrhu ryv nbhvhb tlaiquf fla iewenp ezrsf lxvvozxe lph yqeufza pzpe hpzzdf uuhz aodndrz gxwl