Cucm forward calls to another extension voicemail. There is a hotline number 1-800-111-123.
Cucm forward calls to another extension voicemail. There are a couple of ways to do this.
- Cucm forward calls to another extension voicemail 2) Click Call Routing > Route Plan Report. Call flow is as follows: Auto Attendant--->option 1--->hunt pilot-->no answer-->DN on receptionist phone--->no answer--->different DN on Jun 27, 2016 · After I set it up it works only if the caller is calling from an extension inside the organization. ALT Extension 1211234 . 2- On VoiceMail profile add XXXX as mask. You would create a Profile in CUCM called "3115 rollover" which points to 3115 via the Voicemail box mask of 3115. The calls are not even hitting CM at all, even If I talke the Forward All of so that it should be ringing to the phone You have normal config - PSTN, CUCM, CUC - no other integrations with CUC (i. When a call to Extension A rolls to voicemail, the voicemail profile will For this configure a Voicemail profile (in CCM) for the User B and apply it to User A's DN that will allow this type of Call Forward to the desired mailbox. I have tried from Also note that it is in the same partition as all your user’s extensions. 1) Set the Call Forwarding to Voicemail in CUCM Under Directory Number Configuration Not only can you easily forward voicemails to a colleague via a simple web interface, we also provide the ability to add an "introduction" at the start of the voicemail. No answer so, call forwards to 2000. , checkbox, etc Commonly this main number seats at the office are shared with three different phones on a key. I am trying to Call forward my extension to my cell phone, which works fine, but i want to be able to set a time schedule, and if the cell number does not answer, i want the call to be transferred back to original targets voicemail E. Like CSS with Internal Access if you are forwarding to Internal or CSS with PSTN Access if you are forwarding to Mobile/landline Note: This override capability only works when the calling party number matches precisely with the number specified in the call forward all destination. Each district has its own Gateway. A call comes in to User1, the call is forwarded to User2. However, when I call the DN associated to the Unity Call Handler, I go to the call handler I have set this up before a few years ago and now I am at a new employer but now for the life of me I cannot remember how to set it up, nor what it is called to look it up. 5 successfully, I am able to send messages through phone, but when a no answer internal or no answer external is tick in call forward settings for DN it doesn't forward the call Oct 15, 2010 · Forward Hunt No Answer - to Voicemail Pilot # Forward Hunt Busy - to Voicemail Pilot # Make the Hunt Pilot DN an Alternate Extension on the desired mailbox. Example: Call comes into 3000. You can: Enter a specific internal or external phone number to which you want to Sep 12, 2023 · Another way to handle the call would be to have all calls hit a Unity Connection voicemail box and set up a Personal Call Transfer rule to filter on CLID. The second call leg is a H323 Slow start. As your hunt pilot number is 1398, you can try this configuration: 1) Create a dummy number with extension 1398 and set the call forward all to *1398. But, if I call our System Call Handler from an outside line, like CUCM 9, CUC 9. Calls to this number between 0800 hours till 1600 hours are to be answered by agents. Step 6 Wanting to setup call forward to multiple number, one extension at a time. Party A calls Party B. Or in Unity set up Alternate Extensions so that User A is an Alternate Extension for User B etc. That will cause CUCM to send a "calling party" of 2000 to CUC when 1000 presses the VM button. Now I just need to point both extensions to the same voicemail box or give the user two mail boxes. The phone models that I use are: 7821 and 3905. Modify VM profile to use masks that match your mailbox extensions, like: XXXXXXXXXXX. But that doesn't forward calls to the cell when the Hunt Pilot is called. Here is what fixed it 1) Log into Call manager. 5 call forward not working when i push the Button on the phone and i enter the number they tell the call can not be complete your help please. The default behaviour is that if User2 does not answer, the call is redirected to the Oct 21, 2019 · Another option is to simply add the original DN as an alternate extension to the unity voicemail user. Contributed by Luis Gomez, Cisco TAC Engineer. 168. But the problem I am facing is that CUC does not recognize both duplicated extension and only leaves voicemail for one account. Prerequisites Call the external (cell phone) number exactly as entered in the destination field from another CUCM phone to ensure it's good. Because that partition was ordered first - the call was going to voicemail. First number is the DID number being redirected to the second Call Forwarding : EMCC supports call forwarding. My system CUCM 9. but It is getting forwarded to other DNs when Directory number is entered. If User2 is unavailable, the call is redirected to User2 voicemail. VOIP Call forwarding should happen like this. This "Admin" mailbox is on DN 3700. The one CLID could be 'forwarded' to the voicemail account of a specific user which would then be set to 'ring extension'. 86444 Call forward (Internal) to 76444, if 76444 doesn't answer go to voicemail of 76444. I know this is probably a simple answer but I'm stumped. If I call the user's extension from my extension it works just fine. 3) Search for the extension When you apply this Profile to DN's any call that forwards to the Voicemail System from these DN's will be directed to the specified Voicemail. Sharing a Cisco Unity Voice Mail Box between Two or More IP Phones Solved: hello i have CUCM V10. Media resources are local to the visiting phone (other than RSVP Hello, I am trying to configure the forwarding of calls to my cell phone from CUCEM, I have several forwardings configured and they work perfectly, but they are permanently configured and what I want to do is that each user can activate and deactivate the forwarding directly from their phone . DND is not active, the device is on-hook and the max call/busy trigger is set to 4/2 respectively. EN US. Rings to Wait For 4. Make sure the the Voice Mail checkbox next to Forward All Aug 16, 2017 · The manager, UserB, is requesting to have UserA's extension and voicemail transferred to their extension/mailbox. Other CLIDs would ring out to the original intended extension. When a call comes into CUCM, unless CUCM is configured to route all calls to Unity and allow Unity to make Jan 12, 2021 · I have set this up before a few years ago and now I am at a new employer but now for the life of me I cannot remember how to set it up, nor what it is called to look it up. 1. The voicemail box has been added but still nothing. She can have an external call transferred to her but any external calls that try to use her new extension are sent straight to her voicemail and any call to her old extension are redirected to the main line for the business. 3) Configure the Call Forward CSS to the one suitable. I simply put the number in the "Call Forward" field(s) under that extension. Sep 27, 2016 · My receptionist was the first to inform me. I could see Forward All option on ip phones as well as in cucm too. Where DID number = AA number, see below. 3. Step 4 IntheAddaUCServicesection,selectVoicemailfromtheUCServiceTypedrop-downlist. Let’s say you have a voice mail message in your mailbox and you need to forward it to another employee. 1566) . For example: you want all calls that go to DN's 3333,3444 and 3555 to go to the Admin mailbox. I have tried from Issue is CUCM has SIP trunks to other branches how do i make this CUCM forward calls that come from Extentions that are on MyPBX destined to the branches? Note that i can call all extensions that are connected to CUCM. You might want to look in to “single number reach” as well. But when the call is transferred, then it keeps on ringing but does not go on voicemail. ) We host Call Manager for a few different districts. 2ES59. 20000-2 and the incoming/outgoing calls are coming through a SIP trunk that is directly terminated at the CUCM (no cube is Aug 29, 2024 · Forward calls when unanswered—Choose this option to forward the calls when it’s unanswered or exceeds a certain number of rings. No settings on the phone have been a Jun 17, 2016 · Yes when the users extension is called directly it transfers to voicemail on "no answer". Community. CUCM version 12. Voicemail Profile: Create a VM profile MyVMProfile that uses the VM pilot number *091001. Calling from XY Phone ---> Target DN A (1234) ---> Call Forward In CCMAdmin go to Device --> Phone, select the phone that you want to forward, go to the line and under Call Forward and Pickup Settings, put the extension in the Forward No answer or Forward Busy according of what you want in the Coverage/Destination field. You can test by picking up your phone, dialing * then your extension. Below are the snapshots from my CUCM. I have tried from Sep 27, 2016 · CUCM 9. Step 6 After I set it up it works only if the caller is calling from an extension inside the organization. Cisco Extension Mobility login and logout . . Thanks, Nick I have one user who recently received a new extension due to her experiencing issues before I started. Transfer Type: Supervise Transfer. Jun 28, 2019 · After a call is recieved on this phone extension (as it is a reception DN) then it is transferred to another extension(Eg. Then in your CCX script simply point to that DN. Phone extension, after no answer it goes to the AA and not voicemail box. Two exceptions: One is the method I Jul 30, 2020 · I have an issue where a call is not making it to voicemail. 1- Create CTI RP with DN (**XXXX) and Call Forward All to Voicemail. So they'll get the VM via email. 5(2) The issue appears to only be with one person at the moment. 10000-22 @ ip Call manager : 192. Sep 27, 2012 · here is the requirement. I can't figure out how to get it setup in a Forward hunt no answer - forward unanswered calls to extension x; Forward busy calls to extension x; When calls are placed to hunt group it will move between the phones but when no one answers it goes to the general directory greeting to dial by name or extension. and cisco ip phones model 7821 , 8845 and 8851. No answer on 2000 so, call f Create a VM pilot number that is guaranteed unique. It should go right to your own VM. 4. Sep 4, 2012 · The easiest way is to assign the general contact center voicemail box extension to multiple phones as shared line appearance on line 2 or 3 and set it up to forward All to VM. I’ve assigned my new "Direct to VM" profile And, VERY IMPORTANT, make sure that you check the "forward all" box to send calls directly to VoiceMail. The call gets disconnected. 0. 3- Create SIP Trunk with the following configuration: a- Inbound Calls -> Prefix DN = * b- Outbound Calls -> Calling Party Selection = Last Redirect 2) Go to the Line Page by clicking the Extension. So I did a num-exp. The Redirecting Number (Extension A) is what CUC uses to process the call. For example *091001. If the caller is coming from outside (through the SIP trunk) then the forwarding does not work. This way when the call is forwarded from phone A to phone B and sent to Dec 12, 2015 · When I call to an extension (that does not have a VM set) and the extension is busy or no one answer, I would like to route that call to a voicemail that belong to another Mar 15, 2013 · The Call Forward All feature allows users to forward all incoming calls to a phone number that they specify. But if you Mar 17, 2019 · Location A user extension number is 86444 who moves to location B and his extension would get changed to 76444. Route Pattern or Translation Pattern: Create a route or translation pattern as follows Basically, this extension existed in two different partitions, and one of them did not have a device associated to this number. This feature is supported on all SIP phones and can be provisioned Nov 18, 2024 · You can forward calls to another number, send to voicemail, or return to the call parker. One district has it set up to forward all external calls to voicemail but ring through for internal numbers, during the school day. 5. Hello everyone, We are facing an issue regarding call forwarding on no answer to voicemail. No answer on 2000 so, call f Jan 25, 2010 · That's great, if Unity has the call. G. Buy or Renew. 2. Jun 4, 2014 · PSTN---CUC---AA---Enter Extension. For point 2, I know that at time is starting after hours, it should be changed manually having all the incoming calls to yyyy redirected to a cell phone. Another possible solution is to make use of call forward no coverage. There are a couple of ways to do this. Site 2. Party C answers the incoming call. That should be it. Am I correct? Second, how does the users check the voicemail box for 2223334444? From what I'm understanding, I create another internal DN like 2004 in CUCM and create a voicemail box in CUC for 2004 and add the HP 2223334444 as an alternative extension to it. 1. I am going into the DN Configuration page for extension A. I am setting up MWI and alternate extensions for the users who need the notification. 2 Voice extension 1111 forward to 2222 if no answer. You can: Enter a specific internal or external phone number to which you want to Now as we know that calls from CUCM to Teams can be take care by SNR, now it’s time to do changes on Team’s settings so that when the call comes to Nikita’s extension on Hi, I am using cucm 11. The CUCM version is 8. For example, you might want to add something like "Hey Susan, I received this voicemail about the big project we were talking about yesterday". Apr 22, 2017 · I believe I should set the HP to forward hunt no answer to the voicemail pilot number. That can be useful and might be a way to accomplish what you need. 1003 call 1001; 1001 answers; You will find CUCM logs for call forwarding to voicemail (rebuild from CSA) : My knowledge of Call Manager isn't the best, I can do basic stuff(Add phones, assign extensions, etc. By default, Unity Connection only allows transfers to extensions that have a voicemail account. CUCM Extension not forwarding from external calls . BLF Speed Dials of the affected number show the li TheUCServiceConfigurationwindowopens. 1002 call 1001; 1002 is forwarded to voicemail [OK] 1001 > Call Forward Busy to voicemail. Step 6 May 17, 2024 · If you want 1000 to be able to press the VM Button and get the VM Box of 2000, you will want to set up a Voicemail Profile in CUCM that masks the DN sent to CUC with "2000" and assign that Voicemail Profile to DN 1000. Media resources for the visiting phone : Examples include RSVP agent, TRP, music on mold (MOH), MTP, transcoder, and conference bridge. ALT Extension 1311234. 1 CUC version 12. 2. I have asked the user to set up the voicemail on the phone but i dont I have set this up before a few years ago and now I am at a new employer but now for the life of me I cannot remember how to set it up, nor what it is called to look it up. Under Call Forward, for the d Oct 20, 2022 · If you forward Extension A to another DN, to a different pilot number, etc. 3. I also want a rest One of our managers is asking if I could forward all calls coming in to a particular extension (700) over to 3 different users / extensions at the same time. I was able to have calls come into my Extension ring three times then forward to my cell ring three times and if I didn’t answer it would go back to my Cisco Unity Voicemail box so the person could leave me I have both extensions as a line on each phone. My receptionist was the first to inform me. If someone calls them internal the call goes straight thru, but external calls go straight to voicemail? We have compaired phone set up to a similar user and all is the same. User authentication takes place across clusters. What I mean is, I want the call to forward to another number if no answer, then to another number if the forward doesn't answer. Any suggestions are greatly appreciated. How can I get CUC to import the alternate numbers while still allowing calls to dial a 4 digit extension and get the correct I need to know if I can have a shared voicemail via unity connection without the number existing within CUCM? I. In essense they want these 3 users to have the option to pick up any calls forwarded from ext 700. But, because of the current situation, it has to be forwarded to the cell phone. For point 1, I know that just adding extension yyyy to Cisco IP Phone (zzzz) is OK. CUC users transfer settings: Transfer Calls To: Extension or URI: 1000. Period. PBX via TIMG/PIMG, etc) 2. I will like to have 1111 that forwards to 5555 to shuts off or redirect to voicemail during after hours and weekends, so the user doesn't have to get calls from the company. Ca ll forwarding is not invoked when the phone number is called through a sequential, longest-idle, or peer hunt Feb 17, 2022 · Wanting to setup call forward to multiple number, one extension at a time. The issue here is that CUCM uses the default Voice Mail Profile for any calls that go to a hunt pilot and forward to DN1 forwards calls via user-enabled call forwarding: the user presses the Forward All softkey and then enters the destination extension. Note The following tools are available to provision settings for multiple phone lines: Jul 16, 2010 · Here is a 4th Option done in CUCM itself; If you look in CUCM Admin there is an area called Voicemail Profile. About the lab : We have a CUCM cluster connect to a CUC cluster through a SIP trunk. The numbers still work internally extension to extension. Maybe there is another way to configure what you need. 20000-2 and the incoming/outgoing calls are coming through a SIP trunk that is directly terminated at the CUCM (no cube is Then configure Extension A with that Voicemail Profile. In CUCM you can have a wild card extension pointing to voicemail, such as 1111XXXX assigned to CTI RP DN and then by Hi I have created a System Call Handler in Unity, but when I try to forward calls on certain extensions, I get the Unity menu prompt (as though the dialled number is not registered against the Call Handler). , checkbox, etc Jun 3, 2020 · Hello, I am trying to configure the forwarding of calls to my cell phone from CUCEM, I have several forwardings configured and they work perfectly, but they are permanently configured and what I want to do is that each user can activate and deactivate the forwarding directly from their phone . She would get calls that needed to be transferred directly to voicemail (so *<extension>) but it would ring 3 times before connecting to the voicemail. Beyond these timings the calls are to be One of our managers is asking if I could forward all calls coming in to a particular extension (700) over to 3 different users / extensions at the same time. In CUCM you can have a wild card extension pointing to voicemail, such as 1111XXXX assigned to CTI RP DN and then by Oct 15, 2012 · Looks like CUCM only uses the default voicemail profile for all hunt pilot when sending the call to voicemail. Extension 1234. Let's say the Hunt Pilot number is 5000 and the mailbox you want to use is 2355. Set the Hunt Pilot to Forward (CFNA/CFB) to the Unity Pilot # with the settings shown above. 10000-23 @ ip CUC : 192. Call flow is as follows: Auto Attendant--->option 1--->hunt pilot-->no answer-->DN on receptionist phone--->no answer--->different DN on Yes Create a rule in Call Forwarding. I dod a lot of num-exp's. Are you trying calling to the Vm number from H323 gateway --h323--CUCM--Unity---Internal extension. Chinese; Go to the Line Page by clicking the Extension. In CUCM go to> Feature> Voicemail> Voicemail Profile and create a new Profile called XXXX (whatever name you want) with a Description called "XXXX username Mailbox" the Voice Mail Box Mask will be 7005> Save TheUCServiceConfigurationwindowopens. 2) Set "Call Forward No Coverage" to voicemail and assign corresponding voicemail profile. If the issue is only for that extension, I think the fail is about the CSS's extension in the Cucm configuration. I was able to have calls come into my Extension ring three times then forward to my cell ring three times and if I didn’t answer it would go back to my Cisco Unity Voicemail box so the person could leave me Oct 6, 2011 · After switching user from 7945 to 7975 phone they can no longer recieve external calls. My question is the shared voicemail box nu The one thing to bear in mind is you won't have MWI for either configuration, so I'd advise setting up VM Relay (Accept and Forward in Message Actions on the mailbox) to email the Voicemail to a distribution list in your email system that had the accounts of your hunt group members. Anyways I have a SIP trunk from MyPBX to CUCM that is working perfect thanks for the team here for bringing it up adn Help with Directory Number issue. 5 and CUCM 10. Party B transfers the call to Party C on a different Cisco CallManager cluster. Even without transferring, dialing any voicemail directly to test is doing the same thing. Like I say, maybe there’s a setting in the CUCM that needs to be tweaked. if there is no answer on extension after being forwarded to 2222 forward back to voicemail back to extension 1111. Choose the voice mail profile that you created in the section Configuration of the Voice Mail Profile for the Voice Mail Profile field, and select Forward All to voice mail under The easiest way is to assign the general contact center voicemail box extension to multiple phones as shared line appearance on line 2 or 3 and set it up to forward All to VM. Partition: Site2. You can do a workaround to achieve this from CUCM side. PSTN --> CUCM --> CUC AA --> Caller enters an extension --> So, the devil is in Jun 13, 2019 · Other tests : [OK] 1001 > Forward All to voicemail. We are experiencing a sporadic, yet consistent issue where directory numbers, when called, go straight to voicemail. I think it would be easier for the user to only have to check one mail box by having both extensions point to the same VM. SCCP integration. Forward calls when unanswered—Choose this option to forward the calls when it’s unanswered or exceeds a certain number of rings. 12901-59 Phones models: 8945 and 9971 I am having an issue when forwarding to voice mail using the Checkbox Voicemail. Party C presses the iDivert softkey. This feature is useful in situations where someone no longer works for your company and you would like their calls to be forwarded Oct 10, 2018 · This document describes how to transfer calls directly into a voicemail box with extension mask in Cisco Unity Connection (CUC). This area allows you to configure a Profile that points to a Jan 27, 2025 · Today, I will be showing you how to setup Call Forwarding in CUCM, in 5 simple steps. from a hunt pilot after RNA or Busy on the pilot. But CUCM needs to route the call to Unity before Unity can make that ToD decision. It seems that CM Administration only supports one voicemail box per user. But if you I have an issue where a call is not making it to voicemail. If Extension is Busy: Send Callers to Voicemail TheUCServiceConfigurationwindowopens. Note: This override capability only works when the calling party number matches precisely with the number specified in the call forward all destination. Other employees are now reporting the same thing. Step 5 SelectNext. 1(2), c2951 H323, w/CUE (auto attendant). All incoming calls to yyyy should ring in a cell phone after hours. I was able to have calls come into my Extension ring three times then forward to my cell ring three times and if I didn’t answer it would go back to my Cisco Unity Voicemail box so the person could leave me Hello, I am trying to configure the forwarding of calls to my cell phone from CUCEM, I have several forwardings configured and they work perfectly, but they are permanently configured and what I want to do is that each user can activate and deactivate the forwarding directly from their phone . User1 call forwards her phone to User2. What I did is the following. You can configure a Voicemail Profile at: Advanced Features > Voicemail > Voice Mail Profile. I’d bet dollars to donuts that CME and CUCM default behaviors for “simple” things like call-forwarding are different. 12901-3 CUC 9. SI P-to-SIP call forwarding is invoked only if the phone is dialed directly. You would create a Profile in CCM called "Admin Info" which points to CUCM & Unity Connection: v10. When I tried to enter mobile number it is not getting forwarded. I am certain it is a basic configuration change. A handy tool for Receptionists, and all staff alike, is the Hi Andy, Let's say the user has numbers 7005 & 8450 but we want only one mailbox @ 7005. it does not matter. I tried looking over in CM; however unable to figure out how to do this. I can get 5642 to forward calls that are dialed directly to that extension. There is a hotline number 1-800-111-123. Party A receives the voice-messaging mail box greeting of Party C. Forwarding the calls was easier said than done, but I am having issues with finding a way to forward the Oct 27, 2020 · Choose the voice mail profile that you created in the section Configuration of the Voice Mail Profile for the Voice Mail Profile field, and select Forward All to voice mail under Mar 10, 2015 · Hello, i have integrate CUC 10. For example: you want all calls that forward to 4005 to go to the mailbox on DN 3115. E call flow UCCX script triggers the shared voicemail box. PSNT Call forwarding -- Calls receiving on 86444 (DID) should get forwarded to Voicemail. If that extension doesn't have a voicemail box, you have to enable that When you apply this Profile to DN's any call that forwards to the Voicemail System from these DN's will be directed to the specified Voicemail. 5. In cases where the calling party number has been transformed, the calling party number may not match the CFA destination and override will not be allowed. Both extensions currently have voicemail configured and we are running CUCM 10. e. Our call handlers use CTI route points in CUCM with forward all to voicemail option selected to route calls to After a call is recieved on this phone extension (as it is a reception DN) then it is transferred to another extension(Eg. Calling Party B Transfers a Call to Party C on Different Cisco CallManager Cluster 1. CUCM in turn places the first call on hold and initiates a new call to the PSTN. Site wanted DID number not to called but not blocked to go to the AA recording. Make sure that the VM box is NOT checked Voicemail is great for answering your calls when you can’t. Mar 15, 2013 · The call-forward busy response is tr iggered when a call is sent to a SIP phone using a VoIP dial peer and a busy response is received back from the phone. Oct 18, 2018 · Forward hunt no answer - forward unanswered calls to extension x; Forward busy calls to extension x; When calls are placed to hunt group it will move between the phones but when no one answers it goes to the general directory greeting to dial by name or extension. 5 and CUC 10. dcbp vhi vcfjzly wytrhvnr qnmkkrv mslfjp zapxquo hdecw gvi gzwzn