Symptoms for Reolink 4G Camera not Connecting to App/Client Despite "Network Connection Succeeded. Sync time succeeded means that the NVR is successfully connected to the internet. If you could connect the camera via Reolink app locally, but failed remotely, please refer to the below instructions to troubleshoot: Note: Reolink battery-powered cameras could only be connected with the UID. Configuration - Reolink TrackMix PoE. But the status shows the invalid password or offline or connection failed. Have more questions? Received my POE Doorbell and the video will not work when I connected into my NVR. Note: please check whether the Reolink client can find the camera via IP address; or ping the camera IP address on the computer. Run the free Reolink Client software on computer. The Volume of the Computer is not Turned up Solution 3: Make sure the volume of the There are several possible causes for the Video Loss in Reolink NVR Client. If the clear stream failed on either phone App or computer client, check whether other devices are viewing the same camera in clear mode at the same time. If the clear stream failed on App, try on computer client. Cause 1: As for the Status Like "Invalid Password", It Means that the Camera Needs to Be Typed in the Password. Solution: Refer to Reolink PoE NVR stop working and Reolink Cameras Stop Working. On the reolink app and reolink windows client it is fine without any disconnection. Each camera will randomly stop connecting, then we unplug and restart and eventually it will come back but then another goes out. This IP66-certified PoE outdoor camera with dual lens and floodlights (1800 lumens, 4200K) features 180° seamless panorama, person/vehicle/pet detection, color night vision, two-way audio, time lapse, and more. Free Shipping ? 2-Year Limited Warranty. What are LAN and WAN. Phenomenon 1: On the IP channel of the NVR monitor, you can see the camera information. If you hear the double-tone sound or "Connection to the Router failed" in Step 7 during the initial setup, it means the camera failed to connect to the router. The Volume of the Client is not Turned up Solution 2: Turn up the volume at the bottom of the Live View pageCause 3. Cause 2. The network signal is weak. I have seen other posts regarding loosing connection, but tried most of the options unfortunately didn't work. Select the file and confirm that you want to upgrade the firmware. In reading through the support site, I see that the method in which I had it connected is now Method 3 and not Method 1. If you try to connect Reolink cameras/NVRs via Reolink Client remotely, but get the “connection failed” prompt, please refer to the below steps to troubleshoot: Please check if you can connect the camera via Reolink App locally. Cause 2: There is something wrong with the connection of the LAN port of the NVR. There're several possible causes for Reolink PoE NVR to stop working. If yes, please. Note: This guide is ONLY for the Connection failed issue of Reolink Go after working well for a few hours and failed suddenly. Applies to: Reolink Go, Go PT, Go Plus, Go PT Plus. Actual use may vary. Go to the WiFi settings and set up the SSID and password. When plugged in, the light on the port comes on, and the camera light will come on. Cause 1. Make sure the computer is connected to the same network as the camera/NVR. If you can't access the camera after you hear "Connection to the Router Succeeded" or there's no sound after the 60s countdown, it means the camera is connected to the router but App failed to access the camera. Please follow this guide to troubleshoot the issue. Troubleshooting. Please refer to the following guides if your camera or NVR fails to connect in LAN (when your phone/computer is connected to the same network as the camera or NVR). I also see here Can I Add a PoE Switch Between the Reolink PoE Cameras and Reolink PoE NVR – Reolink Support that they write like this isn't recommended. The connection between APP/Client and Camera is interrupted. Applies to: Reolink Go. The WiFi connection will drop when the signal is too weak. Solution: Put the SIM card on the phone or contact the operator to check if the SIM card can connect to the network. Solution : Go to Network -> Advanced -> NTP to sync the NVR with the Internet time to see whether your Reolink device is properly connected to the Internet. Solution: Check whether the power light is on. If the camera is not configuring, try power cycling it. Have more questions? Submit a request. Solution: Refer to No Video Output on the Monitor/TV from Reolink NVR to solve the problem. Setup issues. Jul 26, 2018 · If it is off, please refer to POE NVR Failed to Power on Cause 2: Reolink Go Failed to Connect to the Network. There are several possible causes for the problem: Cause 1. Softwares. This simple step can sometimes resolve the issue by refreshing the camera’s state and Jan 13, 2024 · Insert the USB flash drive into the USB port of your Reolink NVR. NVR is powered off. If you fail to bind the camera to the Reolink Cloud, here are 3 possible causes of the problem for your reference, and you can follow the tips to solve it. No data or expired SIM card. Check the FTP parameters: Mar 29, 2020 · RLC-811A Reolink Duo 2 PoE Reolink Go PT Plus Battery Cameras Dual-Lens Security Cameras PoE IP Cameras WiFi Security Cameras Security Camera Systems Video Doorbells Solution Finder SUPPORT Support Center Blog 3rd-Party Compatibility Payment Methods Warranty & Return Shipping & Delivery Track Your Order Product Registration Purchase FAQs Make sure that the NVR is powered on, find the reset button on the back of the NVR, then keep pressing the reset button until you hear the buzzing “bee”. Test the camera with another network if possible. Type in the password of the camera by scrolling to the right side of Applies to: Reolink PoE NVRs. Try to preview the camera in the Fluent mode: Change Live Stream Mode on Reolink App / Change Live Stream Mode on Reolink Client (New Client) Reboot the router and camera. Upgrade the camera’s firmware and Reolink App/Client to the latest version. Incorrect operation Solution: Make sure that you have bound the camera to the Reolink Cloud via Reolink App in the correct way. Note: Before you start, please connect the Reolink PoE IP camera directly to the Reolink PoE NVR via the short Ethernet cable in the package (or a short CAT6 8pin Ethernet cable). Fail to connect the camera in WAN. " After installing the SIM card, the camera announces "Network Connection Succeeded," the status light blinks blue rapidly and then stays solid for 5 seconds, but you still encounter "Reolink connection failed" or "initialization failed" on the . Type in the password of the camera by scrolling to the right side of For more information, please check Failed to Add Cameras to Synology. Solution: 1. FTP test failed. Make sure the POE camera is connected to your network properly, the Ethernet cable is working and you will see flashing led lights on the LAN port. Please check if the problem only happens with the remote connection or both the remote and local connections. When you installed the SIM card and battery to the Reolink Go, the blue LED under the lens will keep turned on for about 5s and then you will hear a voice prompt Network Connection Succeeded . Remove the outer casing of the NVR using the screwdriver. RLC-811A Reolink Duo 2 PoE Reolink Go PT Plus Battery Cameras Dual-Lens Security Cameras PoE IP Cameras WiFi Security Cameras Security Camera Systems Video Doorbells Solution Finder; SUPPORT. No video output to the monitor/TV. If your FTP server stops working with Reolink cameras, please make troubleshoot according to the following steps. Step 2. (The switch was connected through the NVR's LAN port. Make sure the camera firmware is latest one. The floodlights can be triggered automatically when people or vehicles are detected. Jul 26, 2018 · RLC-811A Reolink Duo 2 PoE Reolink Go PT Plus Battery Cameras Dual-Lens Security Cameras PoE IP Cameras WiFi Security Cameras Security Camera Systems Video Doorbells Solution Finder; SUPPORT. Combining floodlights, dual lenses, and a 180° field of view, this camera can illuminate and monitor every area of your property. 150° Wide Viewing Angle*. The camera or NVR cannot work normally. Solution: Please take out the SIM card and Phenomenon 1: On the IP channel of the NVR monitor, you can see the camera information. If you failed to connect the camera locally via Reolink App, please refer to Login Failed when Accessing Reolink IP Cameras in LAN. 2-Year Limited Warranty. Defective LAN port on the NVR. Solution: Change to another SIM card: How to Choose SIM Card for Reolink 4G Cameras. Connection Failed of Reolink Go After Working a Few Hours. Reolink Support. Fail to Add Reolink WiFi Cameras. Applies to: All POE cameras, wifi cameras, except the battery powered cameras,E1, Reolink lumus,B400,B800,D400,D800 which comes with NVR kit. Wi-Fi Connection Failed During the Setup of Reolink Lumus, Battery-Powered Cameras and E1 Series. Apr 22, 2020 · RLC-811A Reolink Duo 2 PoE Reolink Go PT Plus Battery Cameras Dual-Lens Security Cameras PoE IP Cameras WiFi Security Cameras Security Camera Systems Video Doorbells Solution Finder SUPPORT Support Center Blog 3rd-Party Compatibility Payment Methods Warranty & Return Shipping & Delivery Track Your Order Product Registration Purchase FAQs Please refer to Fail to Connect in LAN or Fail to Connect in WAN Description of the phenomenon 2: NTP Wi-Fi Connection Failed During the Setup of Reolink Lumus, Battery-Powered Cameras and E1 Series 344 Cause 1. Free Shipping. Press the Reset button for 10 seconds until you hear the buzzing “bee”. This solved the issue on multiple different Android devices. Reolink E1 Outdoor PoE is a 4K IP security camera with pan & tilt, 3X optical zoom, smart person/vehicle detection, and auto-tracking. It enables you to see from a 150° wide viewing angle* and produces low distortion. Getting Started with Reolink TrackMix PoE. ) Solution: Go to Device Settings > WiFi Settings, and check the WiFi signal bar in Reolink Client to see whether the signal is strong enough. Cause 3. 24/6 Online Support 1-on-1. Support Center Blog 3rd-Party Compatibility Payment Methods Warranty & Return Shipping & Delivery Track Your Order Product Registration Purchase FAQs Jul 26, 2018 · Please refer to Fail to Connect in LAN or Fail to Connect in WAN Description of the phenomenon 2: NTP Wi-Fi Connection Failed During the Setup of Reolink Lumus, Battery-Powered Cameras and E1 Series 355 This new camera becomes so distinctive due to its dual lenses that monitor a much larger area than traditional cameras do. If you cannot connect to the camera in a remote network, you may follow the points below to troubleshoot the issue. If the LED light is blinking blue, it means the WiFi connection failed or the WiFi is not configured. The NVR should detect the firmware file on the USB drive. Cause 2. Camera is not communicating with your router Solution: Please check if your router has Internet access, and reboot both the camera and router or reset the camera. If you fail to connect the NVR through the network, below are some possible causes and solutions for your reference. (Please note that IP cameras usually need a stronger WiFi signal than laptops or cellphones. If it fails to perform the exact same way, please reset the camera; if the problem still exists, you may follow the table below First of all, please check whether your camera/NVR supports Web Access. Solution: If the above phenomena appear when you fail to connect to the camera, it might be due to the camera failing to connect to WiFi, you can check the status light in front of the camera. Battery is exhausted. If you have difficulty accessing your 4G camera, or the camera frequently shows connection failed on the app, please follow the following steps to find out what causes it and fix it. Check whether you can access the camera via the Reolink App. I bypassed the NVR and plugged it into my POE switch and was able to connect it to my Reolink app Jul 26, 2018 · RLC-811A Reolink Duo 2 PoE Reolink Go PT Plus Battery Cameras Dual-Lens Security Cameras PoE IP Cameras WiFi Security Cameras Security Camera Systems Video Doorbells Solution Finder; SUPPORT. Hi, I've recently just purchased RLN8-410 with 4 D800 camera's. Applies to: Reolink battery-powered WiFi cameras, E1 series and Reolink Lumus. please make sure the phone or computer is connected to the same network as the camera. If the problem cannot be solved and you need technical support, you can submit a request to contact the Reolink Support team. The NVR is powering it up but it would not let me add the device in the app. Connection failed when logging in remotely via UID. Dual Lenses. The connection of the camera/NVR. Add the camera to the Client software. If it is off, please refer to POE NVR Failed to Power on. Uninstall your newer version, install 4. Cause 1: NVR is powered off. Please check whether you can connect the camera locally via Reolink Client. If you hear the double-tone sound or "Connection to the Router failed" during the initial setup, it means the camera failed to connect to the router. (You may turn on the earphone mode in the sound settings of your computer). Solutions: 1. Reolink WiFi Cameras Not Scanning QR Code on the App/Client. Solution: Please check if the LAN port on the back lights Applies to: Battery-powered cameras, E1 series and Reolink Lumus. If the WiFi signal strength decreases to less than Solution: If the above phenomena appear when you fail to connect to the camera, it might be due to the camera failing to connect to WiFi, you can check the status light in front of the camera. 3. Improper Settings on the phone/computer Solution: Try to change to another phone/computer for a test. Check whether the status LED on the camera is solid in Blue. Please confirm that your phone has good internet access when it's connected to the cellular data or the router WiFi (By checking if you can visit YouTube/Google with your phone Applies to: All Reolink products except for all the Battery-powered cameras. Failed to connect the camera via Reolink App locally: 1. You may follow the steps below to troubleshoot the issue. Find answers to your questions and get more help for your Reolink dual-lens security cameras. Support Center Blog 3rd-Party Compatibility Payment Methods Warranty & Return Shipping & Delivery Track Your Order Product Registration Purchase FAQs Actual use may vary. You can enjoy more sights and home security. Reboot your phone/change to another phone to have a test. Here are some suggestions for the following issues: FTP test failed. If there is any problem with your cameras/NVRs, you can first resort to our Support Center to see if the articles there solve your problem. Solution 2: Plug the earphone into the phone/computer. Reolink UID (based on P2P) can be used for the set-up and remote access of Reolink cameras and NVRs. And another thing that would cause "wired IP camera keeps going offline", "P2P failed to connect", or "can't setup offline camera" is your router firewall. Applies to: Reolink cameras which can support FTP. SIM card does not support Reolink cameras. Failed to bind the camera to the cloud. Support Center Blog 3rd-Party Compatibility Payment Methods Warranty & Return Shipping & Delivery Track Your Order Product Registration Purchase FAQs From the Dark to the Light. Applies to: All cameras and NVRs. If not, you may go to the Troubleshooting section to find suggestions for more issues or you may contact Reolink support for help. Troubleshooting for Reolink TrackMix PoE. I upgraded to the latest firmware and it still would not stream video while on the NVR. You may check whether your camera's issue is listed below. Reolink Go Failed to Connect to the Network. The program is installed incorrectly or has some other limits on your PC. Helpful？. When you use the Reolink App to scan the QR code on the camera, if it prompts " connection failed " on the phone screen, here are some tips for your reference: Step 1. Support Center Blog 3rd-Party Compatibility Payment Methods Warranty & Return Shipping & Delivery Track Your Order Product Registration Purchase FAQs Cause 2. You may follow the troubleshooting tips listed below to solve the problem. The SIM card or the data plan has expired. Failed to Find WiFi for WiFi Cameras. Restart the It's been 3 weeks and the connection failed message pops up daily for different cameras. 30-Day Money Back Guarantee. But it will not stay connected. Login Failed when Accessing Reolink IP Cameras in LAN. For more information, please check Failed to Add Cameras to Synology. I never have connection failed issues when using ver 4. Support Center Blog 3rd-Party Compatibility Payment Methods Warranty & Return Shipping & Delivery Track Your Order Product Registration Purchase FAQs RLC-811A Reolink Duo 2 PoE Reolink Go PT Plus Battery Cameras Dual-Lens Security Cameras PoE IP Cameras WiFi Security Cameras Security Camera Systems Video Doorbells Solution Finder; SUPPORT. It's been perfectly fine until i decided to move to a PoE switch setup (Previously all the camera's we're connected to the NVR and the NVR into the router. Please restart the NVR and the router to see whether you can pass the email test. The LAN port is defective. The volume of the phone/computer is set to Low Solution 1: Turn up the sound on your phone/computer. 1. Jul 26, 2018 · Please refer to Fail to Connect in LAN or Fail to Connect in WAN Description of the phenomenon 2: NTP Wi-Fi Connection Failed During the Setup of Reolink Lumus, Battery-Powered Cameras and E1 Series 355 Applies to: All Reolink products. Please confirm that your phone has good internet access when it's connected to the cellular data or the router WiFi (By checking if you can visit YouTube/Google with your phone Cause 2. Change another PC for a check. FTP test succeeded but no files were uploaded. 2. Power Cycle The Camera. Cause 5: Network Connection Failure. ) Poor network connection. Have more questions? I have few reolink cameras, but one duo 2 poe camera keeps loosing connection on blueiris. Fail to Change the Resolution for Reolink Cameras. WiFi connection failed while setting up Reolink Duo. Solution: A. I've now got the Switch plugged into the router, all the camera's + the NVR plugged into the Applies to: All Reolink products except for all the Battery-powered cameras. 35, then go into Play Store and uncheck the auto-update option. 35. Problem phenomenon: Test succeed but connection failed Cause: insufficient bandwidth, camera bitrate is too high. Have not Enabled the Record AudioSolution1: go to Device Settings -> Audio and Light page to turn on the Record Audio option. Access the NVR’s main menu and navigate to the ‘System’ settings. Solution: Move the camera to an open area with a better network signal Troubleshooting for Reolink TrackMix PoE. If the camera can be accessed in LAN but fails to be accessed remotely, t here are several possible causes for Connection Failed when remotely accessing Reolink IP cameras. Select ‘ System Upgrade ‘ or ‘Firmware Upgrade ‘ from the menu. Adding your NVR model, firmware, etc would be good. This cutting-edge dual-lens camera comes with 4K UHD 180° panorama, smart detection, color night vision, two-way audio and more! It truly combines two cameras in one, providing a broader view with less distortion. Step 1. Jul 26, 2018 · Please refer to Fail to Connect in LAN or Fail to Connect in WAN Description of the phenomenon 2: NTP Wi-Fi Connection Failed During the Setup of Reolink Lumus, Battery-Powered Cameras and E1 Series 377 RLC-811A Reolink Duo 2 PoE Reolink Go PT Plus Battery Cameras Dual-Lens Security Cameras PoE IP Cameras WiFi Security Cameras Security Camera Systems Video Doorbells Solution Finder; SUPPORT. PoE Camera's Connection Failed. Here are some troubleshooting tips for Reolink Duo Floodlight PoE. From the Dark to the Light. Solution: If you still fail to solve the problem of connection failed, refer to Fail to Connect Camera/NVR in LAN to check the local network connection of the cameras/NVRs. If clear stream can work via Client, please disable "hardware decoding" on Android App and check it again. The dual-lens camera is equipped with floodlights of 15W, 1800 lumens, and 4200K. It will restart both NVR and Camera. Learn how to set up and use your Reolink TrackMix PoE cameras. B. Solution: Reboot the camera and move it to the positions with a better network signal. Solution: Try to reinstall the Reolink Client or change another PC to check. Description of the phenomenon: the NVR cannot be accessed on both the app and the client in LAN. Support Center Blog 3rd-Party Compatibility Payment Methods Warranty & Return Shipping & Delivery Track Your Order Product Registration Purchase FAQs Jan 30, 2024 · Via Reolink App: Launch “ Reolink App ” > “ Device Settings ” > “ Advanced ” > “ Reboot ” > “ Yes ” to confirm. kg bb mu ko xm ea ay ig nj tw